Japanese Player Support Team Leader - Customer Service Excellence in Bali

Join Player Support Sdn. Bhd. as a Japanese Player Support Team Leader and lead a high-performing team dedicated to delivering exceptional customer service to our Japanese-speaking players. Based in the vibrant and culturally rich locations of Bali, you will be at the heart of our operations, ensuring our players receive the support they deserve. This role offers a unique opportunity to work in a dynamic, fast-paced environment while contributing to the growth and success of our company. With competitive compensation and a comprehensive benefits package, this is your chance to make a significant impact and advance your career in a supportive and innovative workplace.

As the Japanese Player Support Team Leader, you will oversee a team of dedicated professionals, guiding them to excel in their roles and achieve outstanding results. Your daily tasks will involve managing team performance, implementing customer service strategies, and ensuring that our players' needs are met with the highest level of professionalism and efficiency. This role is perfect for those who are passionate about customer service and are eager to lead a team to success.

At Player Support Sdn. Bhd., we are committed to fostering a culture of excellence and continuous improvement. We offer a supportive and inclusive work environment where your contributions are valued and recognized. Join us and be part of a team that is dedicated to delivering the best customer service in the industry.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of Japanese-speaking customer service representatives.
• Develop and implement customer service strategies to enhance player satisfaction.
• Monitor and analyze customer feedback to identify areas for improvement.
• Ensure all customer service processes are in compliance with company policies and regulations.
• Provide training and development opportunities for team members to enhance their skills and knowledge.
• Collaborate with other departments to ensure seamless customer service across all platforms.
• Track and report on team performance metrics to ensure continuous improvement.
• Maintain a high level of professionalism and cultural sensitivity in all interactions with players.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service or a similar role, with a proven track record of success.
• Fluent in Japanese language, both written and spoken.
• Strong leadership and management skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Proficiency in using customer service software such as Zendesk, Freshdesk, or similar.
• Knowledge of customer service best practices and industry standards.
• Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.

🛠️ Keahlian

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