Customer Service Sales Representative (B2C) - Hafez Prajna Indonesia

Join Hafez Prajna Indonesia as a Customer Service Sales Representative (B2C) and become the face of our retail customer interactions! In this dynamic role, you will drive sales growth, build lasting customer relationships, and ensure exceptional service delivery. Located in the heart of DI Yogyakarta, this position offers a unique opportunity to be part of a growing company with a strong focus on customer satisfaction and sales excellence.

As a Customer Service Sales Representative, you will be the primary point of contact for our retail customers. Your daily tasks will include handling customer inquiries, processing orders, and providing exceptional service to ensure customer satisfaction. You will also be responsible for driving sales through effective communication and relationship-building.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with professionalism and empathy.
• Process orders accurately and efficiently using our in-house CRM system.
• Drive sales growth by identifying customer needs and offering appropriate solutions.
• Build and maintain strong relationships with retail customers.
• Provide exceptional customer service to ensure high levels of satisfaction.
• Collaborate with the sales and marketing teams to achieve company goals.
• Stay updated with industry trends and best practices in customer service and sales.
• Provide regular reports on customer interactions and sales performance.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service or sales, preferably in the retail industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Fluency in both written and spoken Indonesian and English.
• Ability to work well under pressure and meet tight deadlines.
• Customer service certification (e.g., Certified Customer Service Professional) is a plus.

🛠️ Keahlian

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