Managed Service Technician (MS)

Join Atlantic International Access, a leading technical services provider in Bali, as a Managed Service Technician (MS). In this role, you'll be part of a team dedicated to ensuring seamless IT infrastructure and network operations for our clients across Bali's vibrant destinations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is an exciting opportunity for experienced technicians to work in a dynamic environment, leveraging cutting-edge tools and technologies to maintain and optimize our clients' IT systems.

As a Managed Service Technician at Atlantic International Access, you'll play a crucial role in providing top-notch technical support and troubleshooting for our clients' IT infrastructure. You'll be responsible for monitoring, maintaining, and optimizing our clients' networks, servers, and other IT systems, ensuring they operate at peak performance. This role offers the chance to work with a diverse range of clients and technologies, while also contributing to the growth and success of our company.

📋 Tanggung Jawab Pekerjaan

• Provide level 1 and level 2 technical support for our clients' IT infrastructure, including networks, servers, and other related systems.
• Monitor and maintain our clients' IT systems, ensuring they operate at peak performance and availability.
• Conduct regular system checks and updates to ensure optimal performance and security.
• Troubleshoot and resolve technical issues promptly and efficiently, minimizing downtime and disruption to our clients' operations.
• Document all technical activities, including troubleshooting steps, system updates, and maintenance procedures.
• Collaborate with our team of technicians and engineers to ensure seamless IT infrastructure and network operations for our clients.
• Participate in continuous learning and professional development to stay up-to-date with the latest technologies and best practices in the IT industry.
• Provide excellent customer service and support to our clients, ensuring their IT needs are met and exceeded.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience as a Managed Service Technician or similar role in the IT industry.
• Strong knowledge of networking technologies, including TCP/IP, DNS, DHCP, and VPN.
• Familiarity with server operating systems, such as Windows Server and Linux.
• Experience with ITIL frameworks and best practices.
• Proficient in using monitoring and management tools, such as Nagios, Zabbix, or PRTG.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.

🛠️ Keahlian

Lowongan Terkait